What Is an Omnichannel Communication Platform?
An omnichannel communication platform is software that combines various customer communication channels – like email, text, and print – into one system for simplified management. Some businesses use multiple channels, but they are housed in separate systems, so teams must hop from system to system in order to create, deliver, and manage these communications.
By contrast, an omnichannel communication platform enables you to manage all customer communications within the same system, making for a smoother process and a seamless customer experience.
BENEFITS
Streamline Your Customer Communications with Expresso
Our Expresso omnichannel communication platform brings all your customer communication channels into one seamless system. Whether it’s print, email, or text, Expresso ensures your messages are delivered efficiently and effectively, enhancing the customer experience and streamlining your processes.
Integrated System
Expresso combines print, email, and text communications in one platform, making it easy to manage all your customer interactions from a single interface.
Real-Time Updates
Enjoy the convenience of making real-time changes to your communication content, ensuring your messages are always accurate and up to date.
Customizable Templates
Create and use customizable templates for various types of communications, saving time and maintaining consistency across all channels.
Automated Processes
Automate routine tasks like list scrubbing, file processing, and handling returned mail, increasing efficiency and reducing manual effort.
Comprehensive Reporting
Generate consolidated reports, audit trails, and archives, giving you full visibility and control over your communication activities.
Enhanced Security
Ensure the security and compliance of all your communications with robust encryption and data protection measures integrated into the platform.
Accelerate Revenue with Omnichannel Payments
Choice and convenience lead to faster payments. That’s why you need ExpressoPay®, our electronic bill presentment and payments (EBPP) platform that lets you give customers more ways to pay while digitally transforming your operations. The omnichannel collections platform give you:
- Flexible Payment Options: Accept omnichannel payments, including ACH, debit/credit card payments via mobile, IVR/CSR, and online.
- Branded Portal: Create custom payment portals with your logo to increase brand recognition.
- Choice and Convenience: Enable consumers to review statements, make one-time payments, and set up automatic recurring charges and payment plans.
- Seamless Operations: ExpressoPay integrates seamlessly with Expresso, so you can combine billing and payments into one easy-to-use system.
INFOGRAPHIC
Consumers Now Demand Digital Billing and Payment Solutions
Consumers from all age groups are making the move to digital bill payments. Check out our infographic for key statistics and survey results that reveal new trends in consumer preferences and behavior when it comes to paying bills.
WHITE PAPER
Gain Control of Your Omnichannel Collections Communications
Download our white paper “Gain Control of Your Omnichannel Collections Communications” to learn how to navigate Regulation F and other evolving compliance requirements so you can ensure effective and compliant consumer communications in the collections industry.
Omnichannel Communication FAQs
An omnichannel communication platform is software that allows businesses to manage and deliver customer communications across multiple channels – including print and mail, email, and text messages (SMS and MMS) – from one place. This ensures a consistent, seamless experience while improving efficiency and compliance.
Nordis’ platform, Expresso®, is a cloud-based customer communication management (CCM) platform with omnichannel capabilities. The platform centralizes all transactional customer communications, allowing businesses to create, manage, and deliver print, email, and text messages (SMS and MMS)) in one system. It streamlines workflows, ensures brand consistency, and automates regulatory compliance for industries like healthcare, financial services, auto finance, mortgage, utilities, and property management.
The platform automates the entire communication process, ensuring messages reach customers through the most effective channel.
Expresso specializes in handling transactional communication documents, such as statements, invoices, payment reminders, policy notices, and regulatory communications. It ensures timely, secure, and compliant delivery through print, email, and text messaging.
With Nordis’ omnichannel communication platform, businesses can:
- Improve customer engagement by reaching them through their preferred channels.
- Automate communication workflows to reduce manual effort and missed messages.
- Enhance compliance with built-in regulatory controls.
- Reduce costs by optimizing print and digital delivery.
- Gain real-time visibility into communication performance.
By combining print and digital communication in one system, businesses can reduce postage expenses, eliminate manual processes, and ensure timely delivery. Sending digital communications first and only printing when necessary helps cut unnecessary mailing costs.
A partner like Nordis can also offer the best postage rates, cut costs on return mail, and reduce the risk of compliance violations.
These days, customers expect flexibility in how they receive important communications. Different customers prefer different channels. By offering multiple delivery options – like print and mail, email, and text messaging – businesses can increase the likelihood that messages are received and acted upon, increasing customer engagement and satisfaction.
Yes, Expresso’s automated workflows ensure messages reach customers through the most effective channel. For example, an email may be sent first, but if the customer doesn’t respond within a set time, the system will automatically generate and mail a printed version. This reduces manual follow-ups and ensures important messages are delivered.
Yes, Nordis’ platform is designed to meet strict security and compliance standards, including HIPAA and SOC 2 Type II. It protects sensitive customer data while ensuring regulatory compliance for industries like healthcare, financial services, and collections.
Absolutely. Nordis’ platform provides real-time tracking and reporting for all customer communications, whether sent via print and mail, email, or text. This helps businesses monitor engagement and improve their communication strategies.
Industries that send high-volume transactional communications – including healthcare, financial services, auto finance, mortgage, utilities, credit and collections, and property management – benefit the most. These sectors require timely, secure, and compliant communications across multiple channels.
To learn more about how Nordis can streamline your omnichannel communication, contact our team today for a demo or consultation.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
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